Whitelisted Requesters are being marked as Spam?



  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    As a quick fix (hope this works!!) I suggest adding the phone system email as a Light Agent if you have a plan that allows it.

    If not, be sure the phone system email is a user on Zendesk and mapped to an Organization. You can create "phone system" for a placeholder Org.

    Also make sure the user is verified.


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