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Support Search Export
Zendesk Luminary
Posted Dec 02, 2021
Hello,
Sometimes when we want to do a deep dive into a particular issue, we'll use phrases used by either the customer or by our agents to bring up tickets in the Support Search. It would be something along the lines of:
"lorem Ipsum" order_by:created_at sort:desc
Since Explore does not allow us to use the Description textarea field, It would be helpful and efficient if we could export these results right from the search results. If we were able to get a CSV, we could use that in Excel or import that into Looker so we can do out deep dive.
Thanks
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1 comment
Bryan Czerwinski
This would be a great feature!
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