Feature request: auto respond to client organisation instead of only requester

Hi there,

This is our case:

Our clients are usually small organisations with less than 15 employees. If one of them reaches out to us, our answer usually is needed by 2 other colleagues as well. So we had an agreement that we mailed those 2 our answers as well in order to be quick and efficient. 

Now we use Zendesk, and we can't send our answer to these 2 or 3 other employees. Well yeah, we can if we manually add them to CC. 

We would love it if there would be a feature like:

1) be able to configure whether a persons is a 'contactperson' of a clients organisation

2) Zendesk would automatically sent each or our reply's to both the requester and all contactpersons.  

It would save us and our clients quite some time and hassle!

Thanks!