New assign feature causes problems in our use


  • Hervin Centeno
    Zendesk Customer Care
    Hi Jani,
    Thanks for reaching out and sharing your question. I understand you'd like to know if it's possible to show the requester and CCs on a ticket, like how it used to appear before the CCs and Followers experience was enabled. Thankfully, it is still possible to show those users - they're simply in a different spot when looking at a ticket. 
    In order to view the recipient and CCs on the ticket, you simply need to click on the names that show above the composer in the ticket view. I attached a GIF below that shows this behavior. I hope this information helps!


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