Integration with 'Procedure Flow' type tool
AnsweredWe're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product called Procedure Flow looks like it fits the bill, but it's not tied into Zendesk.
Can anyone recommend a similar product?
Thank you.
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I imagine there may be several apps in our Apps Marketplace that might help with this – here's the first one I found: BrightReps Sidekick
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Hey Josine,
Fyi, I've moved your post over to our Troubleshooting and Q&A topic – User Tips & Tricks is for user-generated solutions. Thanks!
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Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing accuracy.
Design Definition
Agent Flowset Assisstant
Graham (Cloudset)
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