• Dave Dyson

  • December 16, 2021 03:04

  Thanks for the feedback, Anne-Sophie!
   
  
• Daniel Marin

  • February 16, 2022 10:47

  Would there be any update on this feature? 

• Luyolo

  • February 21, 2022 10:45

  +1

   

  We need this feature enabled please

• Serato - Primary

  • March 21, 2022 21:42

  Audio recording attachments do not come through in tickets either. Please consider adding this, as it's absence largely defeats the purpose of the integration if our agents have to leave Zendesk to get all of the required information from the customer.

• Raphaël Péguet - Officers.fr

  • June 08, 2022 15:03
  • Edited

  Just a tip for this one: 

  For attachments that you send often you can choose to create a macro with the url to the file and a message such as:

  "Click on this link to download our image: https://support.zendesk.com/hc/en-us/community/posts/image.png"

  To stock all your frequent send attachment you can use the free app attachment library or create a macro family named:

  Attachments::Image_name

  Attachments::Form1

   

  The URL will be clickable on the end user side

• Amie Brennan

  • June 08, 2022 00:12

  Hey Raphaël Péguet - Officers.fr @..., 

  The link in the last post is broken. Is it possible to get that fixed? 

  Best,

  Amie

• Dave Dyson

  • June 08, 2022 02:36

  Hi Amie! 
   
  I think the URL in Raphael's comment is just an example -- you'd create a macro with a link to an image in your own help center article or community post. 
   
  However, they do mention the Attachments Library app, which is included as part of the Attachment Manager app in our apps marketplace.
  
• Raphaël Péguet - Officers.fr

  • June 08, 2022 15:03

  Yes it was just an example :-)

• Amie Brennan

  • June 09, 2022 00:24

  Thanks, everyone. 

  As an update to this, I've found that if you link Facebook Messenger via the new messaging option in Zendesk, you can send attachments like normal in the DMs by just dragging and dropping the attachment on the ticket and send away. I've tested this and can confirm it works. 

  Hope this helps someone in the future. :)

• warren.jones

  • August 13, 2022 07:40

  Amie Brennan

  Thank You so much !! That's awesome :)

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