Attachements in Facebook tickets - Impossible

10 Comments

  • Amie Brennan

    Thanks, everyone. 

    As an update to this, I've found that if you link Facebook Messenger via the new messaging option in Zendesk, you can send attachments like normal in the DMs by just dragging and dropping the attachment on the ticket and send away. I've tested this and can confirm it works. 

    Hope this helps someone in the future. :)

    1
  • Dave Dyson
    Zendesk Community Manager
    Thanks for the feedback, Anne-Sophie!
     
    0
  • Daniel Marin

    Would there be any update on this feature? 

    0
  • luyolo dungelo

    +1

     

    We need this feature enabled please

    0
  • Luke Bradshaw

    Audio recording attachments do not come through in tickets either. Please consider adding this, as it's absence largely defeats the purpose of the integration if our agents have to leave Zendesk to get all of the required information from the customer.

    0
  • Raphaël Péguet

    Just a tip for this one: 

    For attachments that you send often you can choose to create a macro with the url to the file and a message such as:

    "Click on this link to download our image: https://support.zendesk.com/hc/en-us/community/posts/image.png"

    To stock all your frequent send attachment you can use the free app attachment library or create a macro family named:

    Attachments::Image_name

    Attachments::Form1

     

    The URL will be clickable on the end user side

    0
  • Amie Brennan

    Hey Raphaël Péguet Dave Dyson

    The link in the last post is broken. Is it possible to get that fixed? 

    Best,

    Amie

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Amie! 
     
    I think the URL in Raphael's comment is just an example -- you'd create a macro with a link to an image in your own help center article or community post. 
     
    However, they do mention the Attachments Library app, which is included as part of the Attachment Manager app in our apps marketplace.
    0
  • Raphaël Péguet

    Yes it was just an example :-)

    0
  • warren.jones

    Amie Brennan

    Thank You so much !! That's awesome :)

    0

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