Force context panel to be open

2 Comments

  • Lucas Sutherland

    100% agree Óskar Ómarsson. It would be great for admin's to decide what should be persistent between tickets. E.g. Force the Apps option to be selected, rather then agent have to reselect when moving on to the next ticket.

    3
  • Lila Kingsley

    Definitely agree that admins need the ability to control the context panel, i.e. whether it is initially open/closed, and whether a given panel item is opened by default for the agent).

    0

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