SLA Information on Solved/Closed tickets


  • Emily

    This is a great question and our team has the same problem. It's so easy to see the SLA measures on a ticket that is still open, is there any solution to quickly seeing the SLA metrics and if we have hit or breached them after a ticket is solved or closed, without using a view or explore? 

  • Scott Allison
    Zendesk Product Manager

    Thanks for the feedback! I wanted to check and see if you have installed our SLA Event Tracker app? This shows the raw data about SLAs on a ticket, and will allow you to more easily access the data you need.

  • Emily

    This is super helpful Scott Allison, I didn't know about this app. I've installed it and it's providing the exact data I was looking for. Thank you!


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