Editing Closed tickets
Closed tickets should be editable by an Admin and the time period until they auto-close should be able to be defined (or disabled).
Tickets close too early for some business processes and when a ticket closes that has fields set incorrectly then that incorrect info is forever in Explore reports
This results in Follow up tickets being created unnecessarily and incorrect historic reporting.
-
Until some days back there has been a post to this topic, where someone of Zendesk announced they will have a look at it in 2022 - the link has been:
https://support.zendesk.com/hc/en-us/community/posts/4409217551642-Feature-Request-Ability-to-edit-closed-tickets -
Thanks Josef Prandstetter, that link doesn't seem to work for me though for some reason.
-
Andrew Paterson: The links are now available again.
Please sign in to leave a comment.
3 Comments