duplicate user profiles


  • Almog Ross

    Any updates on this? or workaround?


  • Yoram

    Having the same issue

    I have a contact in Zendesk and even have his phone details in his profile.

    When he sends a Whatsapp message, Zendesk creates a duplicate contact


  • Brett Bowser
    Zendesk Community Manager
    Hey Yoram, 
    It looks like our Customer Care team has followed up with you in your ticket you have open with them. They will continue to work with you there to get your issues resolved.
    Thanks for bringing this to our attention!
  • Pablo Icaza

    We're having the same problem here! This is disrupting our customer support. Is there any solution? We have already contacted Zednek support team without any answer.


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