Our colleagues in the hotline are reporting strange issues with accepting calls since a few days:
Sometimes it is not possible to click the accept call button on the incoming call widget within Zendesk. Obviously, this is unfortunate as it leads to missed calls although our colleagues are actively looking at the incoming call widget. One colleague even reported that the accept call button was simply missing in the incoming call widget.
This issue does not appear every day, however, multiple colleagues have reported the issue already.
Unfortunately, we could not identify a pattern that causes this issue to arise so far and have no screenshot of this as of yet, but will get back to you once we do. Maybe someone else is experiencing this and can help?
Please let me know what information from our side would be helpful in the investigation.
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