Zendesk tickets formatting [Clipping older Messages]

2 Comments

  • GISELLE CUNHA

    Olá, tenho o mesmo problema e também gostaria de sugestões.

    0
  • Amisha Sharma
    Zendesk Product Manager

    Thanks for providing feedback Φάνης Τ.. We are working towards improving the reading experience at Zendesk and enhancing agent productivity, so you bring up a great point. I would love to understand more. 

    At what point would you like to see clipped messages? Should we start collapsing messaging when it's more than 3 messages in the conversation log or more than 5 messages? Can you share more about what would work best for you and your agents? Thanks!

    1

Please sign in to leave a comment.

Powered by Zendesk