Zendesk tickets formatting [Clipping older Messages]


  • Giselle Cunha

    Olá, tenho o mesmo problema e também gostaria de sugestões.

  • Amisha Sharma
    Zendesk Product Manager

    Thanks for providing feedback Φάνης Τ.. We are working towards improving the reading experience at Zendesk and enhancing agent productivity, so you bring up a great point. I would love to understand more. 

    At what point would you like to see clipped messages? Should we start collapsing messaging when it's more than 3 messages in the conversation log or more than 5 messages? Can you share more about what would work best for you and your agents? Thanks!


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