how to automatically map the user fields to ticket fields
Posted Dec 28, 2021
need to map user fields with ticket fields.( Copy user field values to ticket fields automatically)
Usecase: User fields will frequently updated ,so we cant manually copy from user fields and paste it in ticket fields
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8 comments
Gaurav Parbat
Here are more details on the new Zendesk Action Builder EAP.
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Gaurav Parbat
Right now we are working through Zendesk Action Builder that should enable you to automate looking up ticket fields and mapping them over to user fields if certain criteria is met or vice versa. This capability should be available later in 2025. Per our Community Guidelines, we can provide general guidance for anticipated feature and functionality release dates, and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback and for being a valuable customer with Zendesk.
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James Peterson - Eastern Logic
This is an interesting request, and it seems there's a few different use cases. I'm curious how it works in more detail. Is anyone able to share more details about their use case in particular?
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Andres
This is a related feature request - Allowing users to provide USER information on forms
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Akarsh Jaiswal
Please share the temporary solution of how this can implemented.
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Shawna James
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Andres
I also think having this would be very helpful.
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Akarsh Jaiswal
I am facing the same issue as this is completely manual task. Please help in how to map user fields to custom fields automatically
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