Feature request: Clone ticket


  • Matthew Cowperthwaite

    Agree - this would be a great feature!   For end users too, when there are multiple similar requests.


  • Pat

    yes, that would be a helpful feature.

    Adding a use case: we are categorizing all our tickets. Now, when a customer is replying to a solved ticket, with a new question, unrelated to the previous inquiry, it would be very helpful to split/clone the ticket to keep the two topics in separate tickets.

  • Markus Schulz

    A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.


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