Hi Gerardo,

There isn't a way to identify a ticket that has a recording besides the recording itself, and you wouldn't be able to tag a call automatically whether it has a recording or not. While tickets cannot be restricted based on call recordings as any agent that has access to tickets and calls would have access to the recordings, tickets can be restricted based on groups.

For instance, you may create a custom field such as a checkbox for whether the call was recorded or not. Then, use that customer field in a condition for a view you would create for tickets that are recorded. Then, you can set the option "Who has access" to the proper group, in this way only the mentioned group will have access to that view.

I leave you a couple of links related to custom fields and views:

Have a nice day!