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Allow requestors to add emails to be CC'd on their support form request
Answered
Posted Jan 10, 2022
We have clients that need to include other members of their team in their requests. We could have them just email the emails we created, but then we do not collect all of the information we would like to from our forms to avoid back and forth questioning.
I do not see a way to add a ticket field that allows them to cc additional people to their request?
I would like to enter a request for this feature. Or if anyone has suggestions on how to do this with the ticket form that would be greatly appreciated!
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17 comments
Workvivo
Plus one on this. It's very limiting if users have to be signed in in order to CC a colleague. Our Help Center is public and will remain public long term. Thank you
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Noelle Cheng
1263082148149 1263169415090 Is there any update to having the CC field available for nonsigned in users? Also, what is the reason behind not allowing non-signed in users to add a CC?
Our requests often need the account executive CC'd on them to help manage and track their account requests but if they can't be added that means our agents have to manually identify and add them to the ticket.
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Rebecca Webb
Please update so that you don't have to be logged in to add CCs.
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Sirisha Alluri
How can I turn on auto-complete feature on for CCs field where email addresses that are used before can be auto populated?
End users now have to manually enter full email address in CC section. It would be great if the auto complete feature is on so users just have to select the email address from the suggestions displayed, like in outlook.
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Gabriel Manlapig
Sadly, only signed-in users that have been added in your account can add CCs:
For reference, please see this article: Configuring CC permissions and notifications
I hope this helps in understanding. Please, let me know if I can assist further!
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Rebecca Webb
Why do users have to be logged in to show the CC fields on forms? Please change this so anyone can cc using the forms.
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Ricardo Martins
Is there a way to show CC field on the web form for non logged in users?
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Lisa
Graeme Carmichael yes that detail helps.
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ZZ Graeme Carmichael
Lisa
One more thing. The end user has to be signed into your Zendesk to see the CC field.
When I preview the Help Centre as an Anonymous user, the CC field is not visible.
When I preview as an End User, it is visible.
Does that help?
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Lisa
Graeme Carmichael I am accessing the form on an incognito browser so it's not cached. Can you please have someone else assist me? There is clearly an issue here that needs to be resolved, please.
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