Automatically close ticket from chat conversation in Agent Workspace


  • Cheeny Aban
    Zendesk Customer Care
    Hi Slawomir, 

    You can create an automation to close your chat tickets. You can create one that will run every hour to solve tickets from chat that are open for a specific time. More information can be found here: About automation and how they work

    Unfortunately, there is no option yet to auto solved tickets once the conversation ended. However, we understand your need for this functionality so I am marking this comment as product feedback 
  • ViQueen Asia

    Hello Cheeny,

    please let us know, how to set this automation, step by step - are you able to do this?

  • Christine
    Zendesk Engineering
    Hi VikingCo Poland sp. z o.o.,
    Here's a sample trigger that you can use as a reference:

    This trigger will instantly change the ticket status to closed and set the ticket tag to done whenever a ticket is submitted as solved with the close tag added to the ticket. Feel free to configure the conditions and action to this trigger based on your workflow/business needs, you can just use this as guidance to automate the process.
    See Trigger conditions and actions reference for more details!


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