Require Posts Be Approved


  • Amie Brennan

    Hey Bryan,

    Yep, there is a setting that allows you to moderate all content posted by an end-user before it's publicly visible to other end-users to read. I've added a screenshot below so you know where to look within the guide settings to turn on the content moderation feature. :)


    Hope this helps. :)



  • Bryan Hilton
    Hello Anne,
    Thank you so much for this great information.  I already performed the steps you indicated in your email.  
    The issue is that I cannot seem to locate the posts/comments in our community forums that are marked 'Pending' so that I can approve or reject them.  I performed the additional steps below to see if I would be able to make this happen.
    Then, I created a 'user segment'  titled, 'Hide and Approve or Reject Moderators' which seemed to save just fine.  However, I have now tried to create a 'Moderator' group.  When I attempt to select the 'user segment' titled,  'Hide and Approve or Reject Moderators'; in the 'Add moderators'
    'Choose the user segment for this moderator group.'; it does not exist when I use the pulldown arrow.
    I have included a screen shot of the completed user segment, user segment edit window, and the Moderate edit window below.
    Any help you could give me here would be great.

    Edit User Segment
        Left Side
       Edit User Segment
     Right Side
    Create Moderation Group
    Thank you so much for your help.
  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Bryan,
    Thank you for the email update.
    In regards to your concern, you can locate the posts/comments from your community by going here:
    1. In Guide, click the Moderate content () icon in the sidebar, then click User content.
    2. To take action on a post or comment, select the check box next to it (or click the title), and click one of the following:
      • Approve to publish the post
      • Reject to delete the post
      • Mark as spam to move the post to your spam queue
    You can also check our article, Moderating end-user content for more information about this.
    Thank you and have a wonderful day ahead!
    Kind regards, 

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