• Amie Brennan

  • February 02, 2022 04:45

  Hey Bryan,

  Yep, there is a setting that allows you to moderate all content posted by an end-user before it's publicly visible to other end-users to read. I've added a screenshot below so you know where to look within the guide settings to turn on the content moderation feature. :)

  

   

  Hope this helps. :)

  Best,

  Amie

• Bryan Hilton

  • February 02, 2022 18:23

  Hello Anne,

   

  Thank you so much for this great information.  I already performed the steps you indicated in your email.  

  

   

  The issue is that I cannot seem to locate the posts/comments in our community forums that are marked 'Pending' so that I can approve or reject them.  I performed the additional steps below to see if I would be able to make this happen.

   

  Then, I created a 'user segment'  titled, 'Hide and Approve or Reject Moderators' which seemed to save just fine.  However, I have now tried to create a 'Moderator' group.  When I attempt to select the 'user segment' titled,  'Hide and Approve or Reject Moderators'; in the 'Add moderators'

  'Choose the user segment for this moderator group.'; it does not exist when I use the pulldown arrow.

   

  I have included a screen shot of the completed user segment, user segment edit window, and the Moderate edit window below.

   

  Any help you could give me here would be great.

   

  Segments:

  

  
  

  Edit User Segment

      Left Side

  

     Edit User Segment

   Right Side

  

   

  Create Moderation Group

  

   

  Thank you so much for your help.
• DJ Buenavista Jr.

  • February 03, 2022 14:50

  Zendesk Customer Care

  Hi Bryan,
   
  Thank you for the email update.
   
  In regards to your concern, you can locate the posts/comments from your community by going here:
   
  

  1. In Guide, click the Moderate content () icon in the sidebar, then click User content.
  2. To take action on a post or comment, select the check box next to it (or click the title), and click one of the following:
     • Approve to publish the post
     • Reject to delete the post
     • Mark as spam to move the post to your spam queue

   
  You can also check our article, Moderating end-user content for more information about this.
   
  Thank you and have a wonderful day ahead!
   
   
   
  Kind regards, 
  

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