Require Posts Be Approved

Answered

5 Comments

  • Amie Brennan

    Hey Bryan,

    Yep, there is a setting that allows you to moderate all content posted by an end-user before it's publicly visible to other end-users to read. I've added a screenshot below so you know where to look within the guide settings to turn on the content moderation feature. :)

     

    Hope this helps. :)

    Best,

    Amie

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  • Bryan Hilton
    Hello Anne,
     
    Thank you so much for this great information.  I already performed the steps you indicated in your email.  
     
    The issue is that I cannot seem to locate the posts/comments in our community forums that are marked 'Pending' so that I can approve or reject them.  I performed the additional steps below to see if I would be able to make this happen.
     
    Then, I created a 'user segment'  titled, 'Hide and Approve or Reject Moderators' which seemed to save just fine.  However, I have now tried to create a 'Moderator' group.  When I attempt to select the 'user segment' titled,  'Hide and Approve or Reject Moderators'; in the 'Add moderators'
    'Choose the user segment for this moderator group.'; it does not exist when I use the pulldown arrow.
     
    I have included a screen shot of the completed user segment, user segment edit window, and the Moderate edit window below.
     
    Any help you could give me here would be great.
     
    Segments:

    Edit User Segment
        Left Side
       Edit User Segment
     Right Side
     
    Create Moderation Group
     
    Thank you so much for your help.
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  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Bryan,
     
    Thank you for the email update.
     
    In regards to your concern, you can locate the posts/comments from your community by going here:
     
    1. In Guide, click the Moderate content () icon in the sidebar, then click User content.
    2. To take action on a post or comment, select the check box next to it (or click the title), and click one of the following:
      • Approve to publish the post
      • Reject to delete the post
      • Mark as spam to move the post to your spam queue
     
    You can also check our article, Moderating end-user content for more information about this.
     
    Thank you and have a wonderful day ahead!
     
     
     
    Kind regards, 
    1
  • Movell Sarran

    is there a way to get alerted when there is something to approve? i see a Follow button but where does that notify you? Nothing sent out after testing.

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  • Movell Sarran

    just saw this: You will now receive a notification if there are posts or comments in the content moderation queue when it is checked every four hours. You will also receive notifications for the spam queue.

    https://support.zendesk.com/hc/en-us/articles/4408894193562-Moderating-end-user-content 

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