¿Por qué no puedo establecer mi ticket en Resuelto?

Hi Daniela Rozas

What state is your ticket in when you try to save it as solved?
The one thing that does not work is set a closed ticket to resolved - closing a ticket cannot be reverted.

... and obviously, you cannot set a deleted ticket to solved if you have it still "open" in a browser tab. Deleted, like Closed, is a (more or less) terminal status.

If the ticket is in neither of these two states, do you use required fields in some way? In the ticket fields, you can require a field to be filled upon setting the ticket to solved:

Hope this helps.

Yours truly, Peter