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[Improvement Request] - Set Custom View as Default View



Posted Feb 08, 2022

Zendesk Dev Team - It would be spectacularly useful to be able to set to Custom View as the Default view that the ZD interface displays when you land on the "Main Agent Page" [https://[company].zendesk.com/agent/].

I have a view ("Phelan's Tickets") that displays only the tickets which our Ticket Manager put under my purview - I am constantly re-visiting the "Agent Main Page" in order to curate my queue (hundreds of clicks per day), and every single time that happens, I am presented with the "My Tickets" view, instead of the "Phelan's Tickets" custom view.

1) The extra click & load time is tiresome - Support agents such as myself & my team have so much on our minds that even minor snags and speed-bumps in processes derail us.

2) If I forget to switch views, I end up looking at and addressing tickets in the Main Queue, which aren't assigned to me, wasting time & derailing.

I believe this to be a low-effort, high-return ticket. Please address ASAP!


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