automate refresh
Not planned
Posted Feb 10, 2022
The page that listing our tickets should be automated updating the queue.
I have been online all the time, with my ticket list tab page opened, i checked it periodically and found no ticket is coming.
but once i refresh the tab, the ticket show up with an hour ago time.
this is bad, please make it automate
3
16
16 comments
Official
Brett Bowser
Hey everyone,
Our PM Salvador shared an update in the following thread that I recommend everyone takes a look at: Automatic Refresh in Views
Since the thread I linked above is more active, I'm going to close this one out but I encourage everyone to continue sharing their feedback over there.
Thanks again for sharing your feedback with us!
0
Official
Brett Bowser
Hey everyone,
Our PM Salvador shared an update in the following thread that I recommend everyone takes a look at: Automatic Refresh in Views
Since the thread I linked above is more active, I'm going to close this one out but I encourage everyone to continue sharing their feedback over there.
Thanks again for sharing your feedback with us!
0
Mike
Answer from Support
In diesem Fall handelt es sich um eine Einschränkung von Zendesk.
"Ansichten werden in Support nicht automatisch aktualisiert."
Dies ist nur der Fall, wenn die "Play-Schaltfläche" verwendet wird, dabei werden die Ansichten alle fünf Minuten aktualisiert.
Weitere Details dazu finden Sie hier:
https://support.zendesk.com/hc/de/articles/4408882039450-Arbeiten-mit-Tickets#topic_avj_hfg_vt
Unter anderem gibt es auch Apps und Browser-Erweiterungen von Drittanbietern, welche dies ermöglichen, wie zum Beispiel die "Zendesk Auto Refresh" für Chrome:
https://chrome.google.com/webstore/detail/zendesk-auto-refresh/fienhnlhhgmpnedllhaofmbekocecghf?hl=en
Weitere Details zu diesem Thema finden Sie unter anderem auch in dem folgenden Artikel:
Können Ansichten automatisch aktualisiert werden?
https://support.zendesk.com/hc/de/articles/4408827334042-K%C3%B6nnen-Ansichten-automatisch-aktualisiert-werden-
0
Mike
Some users who are not in Zendesk all the time report this issue. They always have to refresh the views first before the view is refreshed.
Is Zendesk able to influence and improve this?
0
admin
We believe this may have been related to the recent Chrome update. We cleared our browser cache and the problems above have been resolved.
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admin
Good morning, we are seeing the same issue with our views, and we are also seeing, this message in the view "Something went wrong. Try refreshing the page."
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Brett Bowser
Thanks for bringing this to our attention! I've created a ticket on your behalf so our Customer Care team can follow up with you and investigate.
I hope this helps!
0
Chris Peperato
Hi there. It looks this is still an issue as our reps are reporting this same error message issue that they see randomly throughout the day. Is there a fix for this yet? Please, let me know. Thanks!
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Luke Aleo
Team members here have been receiving this notice as well.
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Christine
I created a ticket on your behalf so I can investigate the issue further. Kindly check your email for updates. Thanks!
0
Matt Coulson
Hi - one of my agents is reporting a similar issue "There was a problem retrieving additional information for tickets in this view". Is there a way to resolve this?
Thanks in advance
0
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