Creating HR group

Answered

2 Comments

  • Graeme Carmichael
    Community Moderator

    Ravindra

    I do not believe that is possible. The Admin and account owner will have access to all ticket information.

    It may be better to have a separate instance.

    2
  • Bonnie
    Zendesk Customer Care
    Hi Ravindra! Graeme is correct. It's not possible to restrict access to ticket and users data within an instance from a Zendesk administrator. We would recommend creating a separate Zendesk instance for your HR team in this scenario.
    0

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