Support : CSAT issue with anti-spam could be handled by Zendesk from the start


  • Official comment
    Scott Allison
    Zendesk Product Manager

    I'm one of the product managers here at Zendesk and I own this particular feature set. Thank you for the feedback, it's truly appreciated. We don't automatically turn it on in this manner as turning the survey from a one click response does reduce the response rate. Because of that we leave it up to individual accounts to take the decision for themselves based on what works best for them.  

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