Automatic Reminder dates when setting tickets to pending


  • Hardik Sharma

    Very important issue!

  • Mark Leci

    Natalie Fischer I think you can actually do this today. I believe this is how it would work

    1. Create a custom date field for reminder date 

    2. Add the field to a ticket form and make it required on pending

    3. Create an automation that reopens the ticket if the reminder date is within the previous x days (I've used 10,000 for this just in case someone happens to set the date way in the past by accident)


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