Request - CC an email address without manually adding a new user



Posted Feb 21, 2022

We wish to be able to simply add an email address in the CC field without manually creating a new user.

It is possible to just add an email in the Recipient field and it'll automatically set up a user when creating a ticket that way, but when adding a CC, you have to manually 'add user' each time, and there is often a loading time each time this needs to be done.


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