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Latest Posts Not Loading

Answered


Posted Feb 22, 2022

We have customized our Zendesk community to have a tab showing the latest posts. Earlier this week I went into this screen and noticed that it was not loading properly. 

We have been through the code numerous times and nothing there has changed. We have compared it to old code where we know this tab was loading properly. So, that points us to something with Zendesk changing and out code no longer working. Wondering if anyone else is experiencing this or can point us to how to resolve this issue. Here is the code. Any help would be greatly appreciated. Thanks! 

   </div>
      <div class="tab is-hidden">
        <div id="postList">
          <ul class="latest-posts-list">
            <li class="latest-posts__item" v-for="post in posts" :key="post.index">
              <span class="row row--flex">
                <span class="column column--sm-6">
                  <span class="latest-posts__topic">${post.topic_title}</span>
                  <a :href="post.html_url" class="latest-posts__post-title">${post.title}</a>
                </span>
                <span class="column column--sm-6 latest-posts__col-right">
                  <span class="latest-posts__date meta">Comment added on ${post.updated_at}</span>
                  <span class="latest-posts__comments"><i class="far fa-comment"></i>${post.comment_count}</span>
                </span>
              </span>
            </li>
          </ul>
          <button class="btn btn--default" data-more-latest-posts>See more</button>

 


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1 comment

image avatar

Dane

Zendesk Engineering

@Maggie,
 
It seems you are using a Flatrock theme. Please take note that customized themes are outside our scope. The behavior that you are currently experiencing should be coordinated with the developer of the theme. You can get in touch with them by going to the Marketplace and use the Contact Us option on their Theme Page.

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