Option to Remove Email from User Profile
We have accounts that only have phone numbers associated with them. There is no way to create a user account without an email. Please create an option where we can create a new user only with a phone number.
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Official comment
Hi Stephanie,
Brett from the Zendesk Product team here. You can create a user without an email address. Email is an optional field. All the ways a user can be created are described here.
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Hello Brett,
Thank you for explaining that. I should have clarified my question better. How do I remove an email from an existing user? Once an email has been added if I need to remove it since that email is no longer valid there is no way to delete it. The user requires an email to be added. -
Hi Stephanie –
If you have a new valid email address for the user, you can add that first, make it the user's Primary email address, then delete the old defunct one.
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Right I know I can add a new email if I had one. I just was looking for a simpler solution to just remove an email when I need to. Basically, I have to create a new user with just a phone number and then merge the tickets to the new user.
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the current workaround as mentioned above is very slow to action and confusing for all of our agents.
If an end user asks us to remove their email address from our system our agents are stuck as there is no "remove" option. We can add a fake email which then gives us the option but agents won't know to do this so it ends up waiting a lot of time wrestling with something that should be much simpler.
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