Triggers that compare multiple date fields from a ticket.


  • Official comment
    Bailey Whitaker-Lea
    Zendesk Product Manager

    Hi Austin Shaw - thanks for submitting your use case. I've captured this in our product feedback tool for future prioritization. While comparing date fields via triggers isn't currently on our roadmap it always helps to hear your feedback so we know we are working on the right things to solve your biggest workflow problems! 

    Currently we are working towards extending the data that can be used in triggers to non-ticket data. This comes as part of the Custom Objects EAP

  • Dave Dyson
    Thanks for the feedback, Austin!
  • Matthew Cowperthwaite

    Would love this too!   And the ability to set an internal date field based on a date input by an end user.

  • Anselm Engle

    We would also love this! We're looking at a workflow where a process goes forward of two dates match, and right now we're having to do some Zapier juggling. Would much rather do this natively!

    Ideally, the ability to match any two fields would be amazing.

  • Chris Wooten
    Zendesk Luminary

    Also a need here.


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