Ability to completely deactivate translate in Agent Workspace
Feature Request Summary:
Having the Translate bar in Chat in Agent Workspace is an annoyance and distraction if not needed.
Description/Use Cases:
If working in a segment where 99% of the end-users are speaking the same language, the current default is that the translate bar will show for all chats, and the agent has to hide it.
It would be better if:
- .. the agent's choice of hiding the translate bar, will be session-stored/cookie-stored so that the translation bar won't show until reactivated by the said agent
- .. there was a global setting to completely deactivate it.
The business impact of limitation or missing feature:
In high volume chat instances, with only one language being used, the translate bar is an annoyance to many people, who need to only have elements on their screen they need to use.
-
+1, Agree with this
-
+1 for a feature to disable the translate bar.
We pay for a third party app for our translation services. Our agents tend to automatically use the Google Translate bar instead of our third party service, because of the placement of the bar and the persistence of it. We need to be able to encourage our agents to use the third party service we are paying for (and prefer) by disabling the out-of-the-box translate bar.
-
+1. Totally agree
-
+1 on this one
I am also very worried that out customer's PII transact via Google Translate. Do you know where can I find this clause in the Zendesk GTC's/Privacy Policy?
Please sign in to leave a comment.
4 Comments