Ability to completely deactivate translate in Agent Workspace
Feature Request Summary:
Having the Translate bar in Chat in Agent Workspace is an annoyance and distraction if not needed.
Description/Use Cases:
If working in a segment where 99% of the end-users are speaking the same language, the current default is that the translate bar will show for all chats, and the agent has to hide it.
It would be better if:
- .. the agent's choice of hiding the translate bar, will be session-stored/cookie-stored so that the translation bar won't show until reactivated by the said agent
- .. there was a global setting to completely deactivate it.
The business impact of limitation or missing feature:
In high volume chat instances, with only one language being used, the translate bar is an annoyance to many people, who need to only have elements on their screen they need to use.
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+1, Agree with this
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+1 for a feature to disable the translate bar.
We pay for a third party app for our translation services. Our agents tend to automatically use the Google Translate bar instead of our third party service, because of the placement of the bar and the persistence of it. We need to be able to encourage our agents to use the third party service we are paying for (and prefer) by disabling the out-of-the-box translate bar.
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+1. Totally agree
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+1 on this one
I am also very worried that out customer's PII transact via Google Translate. Do you know where can I find this clause in the Zendesk GTC's/Privacy Policy?
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+1 for a feature to disable the translate bar.
We support in English or German. The translate bar is useless in 99% of the cases, it blocks screen space for nothing. -
+1!
As with the above, we use a third-party software for translation and feedback from the team is that the new agent workspace interface is very short of space, so anything we can do to reduce that clutter by removing redundant tools would be an improvement
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+1
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We are 100% English - sometimes this pops up randomly with obscure translations.
Keen to turn it off.
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Adding my vote to let you know that my agents hate having to close the translate box on EVERY ticket. Adding this type of feature should also have either a global setting or a setting on the user that allows us to permanently turn it off if it is not needed for our line of business.
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+1 Agree. It seems random when it pops up.
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Agree that this feature should be possible to disable.
It should be possible to disable if one has a privacy concern regarding the translation. Also, since the feature isn't available across all channels, it should be able to disable if one instead wants to use a third-party translation service.
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+1 Agreed - there should be an option to disable this feature.
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12 Comments