Help/App request: Article Feedback reporting from customersAnswered
I am looking to find some apps for the guide that can help with getting better feedback from customers on articles.
Wish list for the app:
- Customizable feedback form/question
- Create tickets from actionable items or set conditions.
- Reporting off of the data entered by customers.
Is anyone aware of any apps that may offer this? I have been searching through the marketplace but not finding anything that looks promising.
Alex Duffey Unfortunately we don't have an app in the Zendesk app store to my knowledge, but you could use something like Hotjar.
Here is also an example of how another one of our customers is doing this.
Agree with Alex. This feature is something that we expect zendesk to offer. To use workarounds is not an optimal solution nowadays.
I agree that it is something that Zendesk should be able to offer without having to use third-party apps or workarounds.
Please, consider adding such feature.
Totally agree...please include this.
While we don't currently have plans to add this feature natively we have put together a recipe for how you can prompt for feedback on downvotes using theme customization.
I hope it helps and we are as always very keen to hear from you if you think it can be improved.
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