Recent searches

No recent searches

Help/App request: Article Feedback reporting from customers

Answered

Posted Feb 25, 2022

I am looking to find some apps for the guide that can help with getting better feedback from customers on articles.

Wish list for the app:

Is anyone aware of any apps that may offer this? I have been searching through the marketplace but not finding anything that looks promising.

6 comments

Date

Zendesk Product Manager

Jul 06, 2022

Alex Duffey Unfortunately we don't have an app in the Zendesk app store to my knowledge, but you could use something like Hotjar.

Zendesk Product Manager

Jul 06, 2022

Here is also an example of how another one of our customers is doing this.

Jul 07, 2022

Hi,

Agree with Alex. This feature is something that we expect zendesk to offer. To use workarounds is not an optimal solution nowadays.

Thanks

Jul 07, 2022

Hi,

I agree that it is something that Zendesk should be able to offer without having to use third-party apps or workarounds.

Please, consider adding such feature.

Thank you.

Oct 18, 2022

Totally agree...please include this.

Zendesk Product Manager

Oct 24, 2022

Hi all

While we don't currently have plans to add this feature natively we have put together a recipe for how you can prompt for feedback on downvotes using theme customization.

I hope it helps and we are as always very keen to hear from you if you think it can be improved.

Please sign in to leave a comment.