Hide requests on "My request" page depending on last update date



  • Tipene Hughes
    Zendesk Developer Advocacy

    Hi Flywire Client Admin,

    Thanks for reaching out!

    Unfortunately there isn't a way to hide requests based on date within the constraints of the available helpers. Would you mind sharing the use-case for needing the requests hidden? There may be another solution that I can help with.

    Look forward to hearing from you!


  • Flywire Client Admin

    Hi Tipene Hughes, thanks for your reply, luckily, I have managed to filter out the requests by date using the tymestamp format for the date. That was the part I was missing. Best regards.

  • John DiGregorio

    Hello - we create tickets for customer maintenance and do not want them to show on the community for the customer to see.   We do need them to be logged under the customer account for tracking purposes.  Is there a way to hide a ticket from the customer?  I understand if there are no public comments it will be hidden.  However, we have an integration in place and once is a while someone will post a public comment.   Any help would be greatly appreciated


  • Dainne Lucena
    Zendesk Customer Care

    Hi John DiGregorio


    If you are referring to hiding the "My requests" page in the help center, yes that is possible but needs to be done in the Help Center's coding. You can remove the placeholder {{link 'my_activities' class='my-activities'}} by editing the Header. More information can be found here

  • Julia DiGregorio

    I don't want to hide the page - I want to hide some cases from the customer.   We do a lot of maintenance, we want to track under the account but not have the customer see it

  • Flywire Client Admin

    Hi Julia DiGregorio, you can try this:

    - Categorize those tickets as 'task'

    - In the 'requests_page.hbs' template add {{#isnt type 'task'}} after {{#each requests}}

              {{#each requests}}
              {{#isnt type 'task'}}

    It has worked for us. 

  • Julia DiGregorio

    Rosa López - perfect thank you


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