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Settings icon in left menu

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Phil Chamney

Posted Mar 01, 2022

If Zendesk has moved the settings to the Admin panel, why does the gear (settings) icon not take you there? Five steps to change a trigger is ridiculous.

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    Shrikant Varma

    Zendesk Product Manager

    Hey  Phil,  thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your request. This is on our roadmap in 2024. Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.

    Thank you again for your feedback and for being a valuable customer with Zendesk.

     

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