Automatically create issues in Jira from Zendesk

It might depend on what conditions you're wanting to generate the JIRA issue. Natively, Zendesk can call a webhook via a trigger, when a ticket is created or updated, or via an automation, which checks non-Closed tickets roughly hourly to see if they match certain conditions. Ticket field values could then be supplied to the webhook via placeholders. However, if the conditions you're wanting to create JIRA issues under don't fit what can be handled by a trigger or automation, then you'd probably need to write a script outside of Zendesk, and use the Zendesk API to retrieve any ticket values you need for the JIRA issue. Here's some more information on triggers, automations, webhooks, placeholders, and our ticketing API:
 

• Triggers resources
• Automations resources and recipes
• Creating webhooks in Admin Center
• Zendesk Support placeholders reference
• Zendesk API - Ticketing

Hi Nick,
 
I'm not able to do that, unfortunately, as I'm not familiar with the JIRA API, or with the specifics of how one would create a JIRA issue via their API. You'll need to seek out the JIRA API documentation, and/or contact their support team. The resources I linked to above can help once you know how to do that. Sorry I can't be of more help here.