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Feature Request: Preview .mp4 files

Not Planned
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Chase Wilbanks

Posted Mar 04, 2022

Hi, 

It would be great if we could preview .mp4 files within Zendesk without having to download the file. Our company recently transitioned from HappyFox, so this is a feature we miss.

Thanks,

Chase

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5 comments

Date

    Official

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    Chika Chima

    Zendesk Product Manager

    Hi all!
     
    Thank you for your continued comments in this space! As of right now, we do not have this planned in our near term roadmap. However, we have acknowledge and noted this gap within ticket UI and as well how this feature request can help our customers.  
     
    Thank you again for raising these issues to us, we appreciate your time to provide us with feedback. 

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    Joe Tullar

    Yes please!  We often need photos or videos from customers to see the issue they're experiencing with our products.  Would be great to simply view these from the ticket and now have to download every time.

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    Shawna James

    Community Product Feedback Specialist

    Hey Chase, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. 

    For others who may be interested in this feature request, please continue to add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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    Sydney Neubauer

    Zendesk Luminary

    +1 it also becomes a PII concern if anyone can just download a file and then keep it on their computers. It would be much less of a concern if you could just listen or open up pictures/pdfs without downloading anything

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    Frank Smith

    the company I work with built PDF attachment viewer and HEIC Preview to work around the PII concern: agents can preview the files right within their browser without keeping it on their computers. we're now thinking of publishing a more general media viewer which will allow you to preview MP4 and other media files as well. If that sounds interesting to you and you're willing to use an app (no data goes through third parties, it's all in your Zendesk) feel free to send me a message (email is in my profile)

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