Advanced Features for Customers and Organization views

Planned

5 Comments

  • Official comment
    Pratishtha Nahata
    Zendesk Product Manager

    Hi Boris Fernandez, thanks for sharing the feedback!

    We are currently working on the column sort feature and column addition/removal are also on our roadmap. I'm curious to hear whether there's any particular attributes (aside from alphabetical sorting by name) that would be most useful for you.

    Cheers,
    Pari

  • Marjana Cowan

    I agree here. Being able to see whether the user is suspended and to be able to filter by that attribute would be emensely helpful. Another would be what Organization(s) they belong to. Alphabetical would also be great, but not as important for me. 

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  • Pratishtha Nahata
    Zendesk Product Manager

    Marjana Cowan thanks so much for your feedback! We'll definitely take those into account.

    One way to see suspended users today on the Customers page, is to type "is_suspended:true" into the search box. There's some other examples on how the current search can be used here.

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  • Ahra Jo

    Pratishtha Nahata

    Hi, 

    It would be great if could add any custom org fields in the org views.

    For an example, my customer wants to see org name and main contact person's name of that organization which is custom org field. 

    Thanks!

     

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  • Pratishtha Nahata
    Zendesk Product Manager

    @... thank you for the feedback! We'll definitely take it into account :)

    0

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