Changing attachment label in request form.

Hi Ifra Saqlain,

Thanks, that worked. Unfortunately, it broke the language selection that we have in the footer – it was not possible to select a different language anymore. Any idea why?

I used dynamic content instead of the text:

document.querySelector(".upload-dropzone span").innerHTML = "<a href='#'>"{{dc.add_file}}"</a>";

Hi Jessica Strozyk,

You can try this code:

  document.querySelector(".upload-dropzone span").innerHTML = "<a href='#'> Hello World!</a>";

Thanks for all this helpful information.

I have another question: Is it also possible to edit the "Add file or drop files here" text?

Hey John Kenny - 

I'm pretty sure you're going to need to use the tag associated with the value 'Yes' 

If(selectedValue === 'my_yes_tag') 

Try that and let us know if it resolves your issue

Thanks Brandon

I am trying to get this to work by adding your script to the script.js file.

I have jQuery already in my theme.

I have a dropdown menu - say field ID 54321

If the value is Yes I want to hide the attachment field, but this doesn't appear to work.

Here is my code below taken from what you kindly provided:

  $(document).ready(function() { // Replace 'custom_field_12345' with your actual custom field's ID 
    var customFieldSelector = '#request_custom_field_54321'; 
    // Function to show/hide the attachment field 
    function toggleAttachmentField() { var selectedValue = $(customFieldSelector).val(); 
    // Replace 'value_to_hide' with the value that should hide the attachment field 
    if(selectedValue === 'Yes') { $('label[for="request-attachments"]').hide(); $('#request-attachments').hide(); } else { $('label[for="request-attachments"]').show(); $('#request-attachments').show(); } }
    // Initial check in case the form is pre-filled or when the page loads 
    toggleAttachmentField(); 
    // Set up the change event listener 
    $(customFieldSelector).change(toggleAttachmentField); });

Hey John Kenny

Yes, both of these should be possible.  

To change the format of the text you're appending to a Zendesk custom field using JavaScript, you can use jQuery to target the specific label and then apply HTML with the desired styling.

Let's say you want to append text to a label for a custom field and make that text bold. Here's how you could modify your current code snippet:

This code retrieves the current HTML of the label, appends the bold text, and then sets the new HTML back on the label.

If you only need to change the text content without appending anything, you can directly set the HTML like this:

And if you want to add a class to the label for CSS styling:

Then, in your CSS, you would define .your-custom-class with the desired styles.

Remember to replace "request_custom_field_12345" with the actual ID of your custom field. You can typically find this ID by inspecting the HTML of your Zendesk form and looking for the id attribute of the custom field's <input>, <select>, or <textarea> element.

Making the attachment required conditional is a little bit more complex since it is a default field.  

This is excellent and just what I was looking for.

I do have a couple of questions though....

1. Could I format the appended text - change color etc?

2. Is there a way to have the Attachment element as being conditional. I.E - only display it if a user checks the box of a field in the form?

Hi Sandesh Kamath, if possible then explain some more about the query.

Do we know if we can limit any specific attachment type on this attachment add or drag drop ???

Ifra Saqlain

That Guide is unfortunately not public .. only for authenticated users.

Any other option ? 🫤