Hello everyone! 

Thank you for sharing your feedback about inline macros - we heard you! We’re excited to announce that now you will be able to insert macros where your text cursor is in Zendesk Agent Workspace. This change enables you to decide where the macro should be inserted. Simply place your cursor where you want and apply your desired macro.

What's changing and why?

The previous behavior would apply the macro at the bottom of already existing content in the composer. This new behavior lets you control where the applied macro should be populated in the composer. 

What do I need to do?

You don't need to do anything if you have the Zendesk Agent Workspace enabled. This change will be automatically applied to your account.

Please comment on this post to let us know how you like this new change.