Bulk email to clients


  • Pedro Rodrigues
    Community Moderator

    Hi Johnathan S, unfortunately I don't think there's a native feature to do this.

    There is a GDPR Compliance app in the Marketplace, though. It doesn't seem to hide sensitive ticket data upon ticket creation/update, however, but you can schedule automated a daily process to anonymize PII within your tickets. There's another app in the marketplace that apparently hides sensitive information within a ticket is the Polymer DLP VCO, but I haven't tried that one.

    Are you going to send those emails using Zendesk (i.e. as proactive tickets) or using a third-party service?

  • Johnathan S


    not sure if I'm going to use proactive tickets but we have been using mailmerge for years now and while it works, it is not productive nor fast and tends to have human expected errors.

    I could be wrong but i briefly checked those you mentioned and it does not do the job. 

  • GrowthDot

    Hi Johnathan S

    You can use Proactive Campaigns for sending bulk emails with sensitive information. It's possible with placeholders. Here is the guide.


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