Feature Request: Suspended ticket View - limit access to admins
We would like to limit the access to the suspended tickets view to Administrators. Since all of our full agents have access to all tickets, they also have access to the suspended tickets view. However our regular agents are no IT specialists and therefore unfit to manage suspended tickets. With the view being there we can not prevent the full agents though from accessing.
Therefore it would be good to limit the access to the suspended ticket view similar to the deleted tickets view, which is by default accessible by admins only.
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Great idea.
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Totally agree. Admins should have the opportunity to grant this permission for the other roles.
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This is a very important feature request! In our company only the IT dep. is allowed to release suspended tickets. due to security reasons. In the past Full Agents have released suspended tickets by themselves without informing the IT dep. This could be very dangerous for our IT system.
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Agreeing with Cheng Chung Wu's comment that admins should have the ability to grant suspended tickets view permission for other roles.
With the introduction of private groups and limiting most folks to only public tickets or those in their private groups, this disrupts the coverage we have for suspended tickets view. Ideally, they would still be able to access and work the suspended tickets view. Or along the lines that others have suggested, they should be able to view suspended tickets from public ticket groups or the private groups they're in. -
Absolutely great idea! Admins should be able to decide who needs to have access to the Suspended Tickets.
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