Auto-reply trigger for Whatsapp 24h rule

Answered

3 Comments

  • Eduardo Cunha

    As far as I understand, is because natively we don't have active messages for Whatsapp

     

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Nicola,
     
    I would advise using a different condition for your trigger. You can check my screenshot below for reference:
     

     
    I would also advise using the native-built auto-responder. There's an auto-responder for social messaging tickets. You can check our article about it, here
     
    Thank you!
     
     
    Kind regards,
    1
  • Nico V

    Hei!
    Thanks for your replies.

    I have tried your suggestion, DJ Buenavista Jr., the trigger works but I missed that it sends an SMS insted of a WA message. 
    Although I won't use it, thanks for the support!


    Sorry I missed the native auto-responder. That was a silly mistake of mine!

    The auto-responder is partially good: I would like to send customise time by work hours yes/not.
    Still, good to have it since it helps to takle some cases. Thanks!



    0

Please sign in to leave a comment.

Powered by Zendesk