Auto-reply trigger for Whatsapp 24h rule



  • Eduardo Cunha

    As far as I understand, is because natively we don't have active messages for Whatsapp


  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Nicola,
    I would advise using a different condition for your trigger. You can check my screenshot below for reference:

    I would also advise using the native-built auto-responder. There's an auto-responder for social messaging tickets. You can check our article about it, here
    Thank you!
    Kind regards,
  • Nico V

    Thanks for your replies.

    I have tried your suggestion, DJ Buenavista Jr., the trigger works but I missed that it sends an SMS insted of a WA message. 
    Although I won't use it, thanks for the support!

    Sorry I missed the native auto-responder. That was a silly mistake of mine!

    The auto-responder is partially good: I would like to send customise time by work hours yes/not.
    Still, good to have it since it helps to takle some cases. Thanks!


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