Webhook - Copy a field on the same ticket
Hi,
I hope you can help.
We have a ticket field that populates upcoming event names for end users to search. However, the values get overwritten once the event has passed. So I would like to know how I can create a webhook that will copy the value of field A into field B as text field on the same ticket.
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Hi James Byrne,
You can use the endpoint below to create a webhook.
https://YOURSUBDOMAIN.zendesk.com/api/v2/tickets/{{ticket.id}}.jsonMake sure to select PUT as your Request Method.
Once done, you'll need to create a trigger that utilizes custom field placeholders as your payload.
{
"ticket": {
"custom_fields": [
{
"id": <Field B ID>,
"value": "{{ticket.ticket_field_<Field A ID>}}”
}
]
}
}Here is an example of a simple trigger.
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