Add trigger condition for follower added

We would like to build triggers and automations around the condition follower added.

Situation: Currently, we have situations such that our team adds different internal agents as followers on tickets. Sometimes these internal agents prefer to respond from outside of ZenDesk and we would like these tickets to reopen easily as well as to more easily track when followers are added to tickets. We'd also like the possibility to have additional actions occur but would need a trigger condition that a follower is added.

Current workaround: To have tickets reopen if licensed ZenDesk agents respond, the support agents need to remember to either check a box or apply a separate macro that a follower was added--and then our triggers and automations can occur.

Business impact: This requires extra steps and thought by the Support Agent handling the ticket and/or by the other licensed agent (often a higher level manager) to apply Mail API rules. This adds stress to our support team and could potentially mean that important comments get missed by our support team should they forget to apply a checkbox or macro.

What we'd like to see instead: We'd like a trigger and automation condition be added to the dropdown list for a follower being added. An even better solution would be that ZenDesk could auto detect a follower added and automatically add a tag to the ticket. :)

Thank you for considering our request!