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messaging always automatic disconnection

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Posted Mar 23, 2022

I have already clicked online, but every few minutes, the line will be automatically dropped. Our customer service staff need to click the online button dozens of times a day, which is very cumbersome and time-consuming


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4 comments

Can you share a screenshot or maybe even a small video to show the exact behavior?

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Like the below picture shows

 

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same

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image avatar

Darenne

Zendesk Customer Care

Hi Dan, 

The error: Refresh chat now or what for the next reconnection attempt occurs when there was a network change or outage. The resolve this error, see the article: Troubleshooting your Chat connection. You can also go to Zendesk's Status page and enter your subdomain to ensure your account is not impacted by a service outage. For other errors about Chat disconnection, you may refer to this public-facing article
 
I hope this helps! Have a lovely day. 

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