This three hour workshop will help you review important concepts that are required to get certified as a Zendesk Omnichannel Agent, such as: agent interface, ticket interface, live channel workflows, and knowledge articles. On-the-job agent experience is not required for the exam. However, agents should have taken the Agent Omnichannel Learning Path and/or a private training.

Workshop ticket includes your seat to the certification exam.

Customers can register here. Reach out to trainingevents@zendesk.com with any questions.