We have an issue when the user asks this from the answer bot that is created with flow builder:
"I would like to speak with a customer service representative"
The bot answers "I didn't get that. Try rephrasing your question or start over."
This takes the user into a loop and they keep asking to speak with am agent, which is not possible. So the users get frustrated. How can we add a custom message or option to the flow builder to deal with this? For example:
"Our support is email-based. If you cannot find helpful article here, please send your question to our support team"
Followed by the option to fill out the form and send their ticket as an email?
The current response from Zendesk support is that this feature is not available for the bot and flow builder.
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