Pre-canned answer after May I speak with a human being


  • Official comment
    Brett Bowser
    Zendesk Community Manager

    Hey Pertti,

    I'm happy to announce we have some upcoming changes to the bot building experience this June that can help work around this limitation. Soon you be able to create a separate answer flow to direct users to an agent if they type "want to speak to an agent" allowing them to exit the fallback flow loop. This will provide a better end-user experience as you design how the bot behaves, depending on the users question.

    Be sure to follow our Announcements page for more information!

  • Dave Dyson
    Thanks for your feedback, and welcome to the community! (For others reading this, the best workaround we can offer currently is to upload an article to your knowledge base that can answer the question "I would like to speak with a customer service representative"). 

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