Hey Trudy Slaght!

Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons:

This enables us (from a design & implementation perspective) to enable agents to resize the width of their ticket fields panel so that they could see more ticket fields in view, whenever needed.
In the near-future, this will enable us (again from a design & implementation perspective) to provide admins full layout customization of the Zendesk ticket interface.

We do hear you load and clear on the extra space taken up by the macro menu covering a part of the ticket fields section. We’re making some enhancements in the following weeks to reduce the vertical spacing between each field, so that agents could see more fields in the default width of the ticket fields panel. I’ll keep you posted.