Web Widget/Help Center : Can the "Contact us" button that becomes available after searching an article in the web widget be replaced by a button that says "Help Center" for example and if clicked it redirects the the help center website?



  • Dane
    Zendesk Engineering
    Hi Salim,
    There's a similar functionality available that will utilize the interaction with our Chat Bot. Please refer to Using Flow Builder to create bot flows for more information about it. It's a simple version of our Messaging widget that you can customize depending on your needs. Please do take note that it requires Zendesk Suite plans.

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